Privacy and Cookie Policy
READ OUR PRIVACY POLICY AND COOKIE POLICY WHICH ALSO GOVERN YOUR VISIT TO THIS WEBSITE
Introduction
We attach great importance to the protection and security of your personal data that we process or control. This Privacy Policy aims to inform you of our privacy practices with respect to your interactions with us on the Internet, by phone and when visiting one of our CCTV-monitored centers.
It is important that you read this Privacy Policy carefully and revisit it periodically to be aware of any changes. We reserve the right to change this Privacy Policy at any time by posting the amended terms on our website. These changes will be automatically effective from the date of posting of the revised Privacy Policy, unless otherwise stated.
Websites subject to this Privacy Policy
This Privacy Policy applies to all of our websites and domains, including regional or country-specific sites (collectively, “Websites”). For your information and as a service to you, the Websites may contain links to third party websites. When you click on these links, you will leave the Websites. The privacy policies of these third parties may differ from our own policies and we have no control over these websites or their privacy policies. This Privacy Policy does not apply to any personal information you share with unrelated third parties.
We do not monitor or control the data collected by these websites and we are not responsible for their privacy policies or the content of their websites.
Types of data we collect and use
In this policy, “personal information” or “personal data” means information about an identifiable individual that is eligible for protection under the law in the jurisdiction in which you reside. In some jurisdictions, company contact information is not considered “personal information” or “personal data.”
There are different ways in which the Websites collect information for different purposes, as explained below. If you choose to sign in to one of our Websites to receive updates from us, manage your account and/or use our self-service portal, you will be asked to provide contact information (such as your name, address, telephone number , email address, a unique login name and password). We use this information based on our legitimate business interests to provide our services and/or to contact you about the services on our website that you have expressed an interest in.
The Websites may automatically collect technical information about your visit, such as browser type, Internet service provider, platform type, Internet Protocol (IP) addresses, referring pages and pages from which you leave the Website, operating system, and the date/time of your visit. We collect this information for reporting on the Websites, analyzing trends, troubleshooting our server, administering the Sites, tracking user movement and usage, and gathering general demographic information. Please see ‘Cookies and other digital markers’ below for more information.
Optionally, you can also provide demographic information such as company type, company size, locations, and so on. We use this information to understand your needs and interests and to provide you with a more personalized experience on our website. The data is used by Makerstoren to process your orders, make you offers (subject to your marketing preferences), and provide our services to you.
If we contact you by telephone, you may provide us with personal information during the call. For training and quality reasons, these calls may be recorded. We will inform you about the possible recording at the beginning of the conversation. You have the option to end the call if you do not wish to be recorded.
If you enter one of our locations where cameras are present, footage of you may be recorded by our video surveillance system.
What we do with the information we collect
Our websites allow you to order products or services, request information, and sign up for marketing or support materials. Before placing an order, we ask you to provide certain information that is necessary for the performance of the contract. You must provide contact information, such as your name, email address, and shipping address, and financial information, such as a credit card number, billing address, and expiration date. We only use the financial information you provide to us to charge for the costs of the products and services you have ordered.
Wanneer wij uw creditcardgegevens verzamelen, gebruiken wij deze alleen voor het verwerken van betalingen en het voorkomen van fraude. We do not use credit card or similar sensitive personal information for any purpose other than with your express consent. We do not retain your credit card information after processing payments unless you give us permission to retain your credit card information for future purchases.
Under applicable law, we may be required to share information with third parties, for example as a result of a court order, subpoena or warrant. We may also, in accordance with applicable law, voluntarily disclose information to assist law enforcement or if disclosure is necessary to protect our systems, our business, or the rights of others. In addition, with your permission, we may use your contact information to send you information about other Makerstoren products and services, such as meeting rooms, virtual offices, workplace recovery, offices, co-working spaces and memberships. If you no longer wish to receive these offers, please notify us so that we can adjust your preferences (see ‘Options and unsubscribe’ section below).
Electronic Communications
Once you register, we will send you a welcome email confirming your username and password. We are always ready to answer your questions, provide the services you request and manage your account. We keep in touch by email or phone and always do our best to respect your preferences.
Based on your marketing preferences, we will send you information about new products, services, special discounts, offers and general information. If you do not want to receive this information, you can unsubscribe from future communications (see the “Options and Unsubscribe” section below).
If you would like to sign up for our newsletter, we will use your name and email address to send it to you. You can unsubscribe at any time through our registration page (see ‘Options and Unsubscribe’ section below). If necessary, we will send you service related communications. These are not offers. If you do not wish to receive these communications, you may deactivate your account for the website.
We do not share your email address with our business partners. We can, however, send offers to you on their behalf. You can find more information on this subject in the ‘Types of data we collect and use’ section at the top of the page. You can unsubscribe from our email offers. Below is described how to do this.
Exchange of information and cross-border transfers
To offer complete products, services and solutions as described earlier, we work with external service providers and suppliers. It may be necessary to share your personal information with these third parties in order to provide the requested products, services and solutions to you. In addition, we may need to share your personal information with other companies within our Group for data consolidation, storage, more efficient customer management, reporting, the provision of complete products, services and solutions and other internal purposes (including transfers outside the EEA and Canada to the United States and other countries).
We will only share your personal information in these ways in accordance with data protection laws.
Cookies and other digital markers
We automatically collect data through the use of cookies and other digital markers. These are small files that may be stored on your computer’s hard drive or embedded in our web pages and allow us to identify you and track your visit to the website. During the booking process of, for example, an office space, we use cookies to keep track of your order as you go through each step of the process. We may also engage third parties to collect and process personal data through cookies and digital markers.
It is possible to disable cookies on your computer by adjusting the settings in the preferences/options menu in your browser. Please note that disabling cookies may mean that certain parts of the Website are not accessible.
Children’s privacy
Protecting children’s privacy is our top priority, so we ask parents and guardians to be actively involved in their children’s online activities and interests. Persons under the age of 18 are not knowingly provided with data by us and our websites are not directed at them.
Your options to opt out
We offer you the option to receive specific information that is in line with our products and services. You have the option to sign up for information on specific products and services, as well as group-wide marketing information. This information may include new products, exclusive offers and invitations to participate in market research. If you are no longer interested in receiving our newsletter and/or offers, you can unsubscribe at any time by following the instructions provided in each newsletter or e-mail. You can also contact us at info@makerstoren.nl to unsubscribe.
Access to and accuracy of your data and your other rights
In certain jurisdictions, in particular in the United Kingdom and the European Economic Area, you have different rights under certain circumstances, such as the right of access, rectification, erasure, restriction of processing, data portability and the right to object to data processing. These rights may be limited, for example if fulfilling your request would reveal personal information about another person or infringe the privacy rights of others, or if the request violates legal obligations. Feel free to contact us at info@makerstoren.nl to exercise one of these rights. If you still have unresolved questions, you have the right to submit a complaint to the data protection supervisory authority of your place of residence or work.
Keep your information safe
While we do our best to ensure the security of our servers, we cannot fully guarantee this and cannot guarantee the security of data transmitted over the Internet. To protect your personal data during transmission and storage, we use generally accepted technical standards. If we process personal data for marketing purposes or with your consent, we will retain this data until you ask us to stop. We also keep track of whether you no longer wish to receive direct marketing messages from us or whether you wish to have your data processed indefinitely. For the processing of personal data in connection with contracts, services or competitions, we keep the data for a period of 6 years after the last interaction with us (financial data is kept for 10 years). Call recordings and surveillance footage are retained for a short period of time in accordance with our internal compliance procedures.
Business transitions
If we are involved in a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your unique personal information may likely be transferred as part of the assets being transferred.
Terms and Conditions
By visiting our websites, you agree to our privacy policy and terms and conditions, including but not limited to our warranty disclaimers, limitations of legal liability and arbitration rules. Every visit to our website and any disputes regarding privacy are governed by these terms. If you have any questions about how we use your data, you can reach us at info@makerstoren.nl.
